Pebble Please check the /r/Fitbit FAQ before posting a question to see if it has already been answered.Ģ) No individual Tech Support/Rant threads - Please do not post individual threads asking for help with your Fitbit or ranting about Fitbit in general.
A rhyme again.Discussion for the Fitbit wireless pedometers, sleep trackers, and Aria scale.įor customer support or help with your Fitbit account, please contact Fitbit directly. But seriously, life is too short to waste it discussing cables with Fitbit support. Fitbit cables are clearly not fit for purpose, if you would pardon the pun.
Otherwise they will have to send new watches as well under warranty, not just cables.Īnyway, when the second cable completely stops working, I'll just buy a third party one. In the unlikely case this can cause the watches to fail too, then Fitbit should resolve the design issue with the cables and start a recall program for them. It still failed, so this is clearly a design issue. I've been very careful not to short this cable and tried to attach it carefully. Now, my second Fitbit cable is having the same problem for the last couple of weeks. That cable failed after just a couple of months of use, and was replaced under warranty. In practice, did anyone get any damage to the watch using the poorly designed Fitbit cables? I did not, and I have been using my first cable for a few weeks before noticing the pin is broken. In theory yes, there can be sparking and contact burn. maybe tap a bit on the charger after connecting as well, still keeping the watch face down, so that gravity helps the pin go down and connect, since the spring can't do that anymore.". place the watch face down on the table, before connecting the charger. " - tap on the connector face down so that the broken pin sticks out a bit If you need to charge it immediately, I'd recommend what VladimirNsaid previously: I'd recommend another smartwatch brand until Fitbit shows some compassion to their customers & ownership of their products & defects (as all companies has defects of some sort). (I have very strong doubts that this tiny charger costs that to manufacture) Very sad that this is a problem and that Fitbit hasn't come to any solution other than "Purchase another charger for $19.95". entering the charger/pins as I tore down the charger (see pictures)and I found no sign of foreign material.Īs many others said, this seems to be a result of repeated physical contact with the watch & the pins are simply too fragile to hold up. I don't believe it has to due with dirt/ sweat/ etc. I'm on my 2nd charger and it has began to fail due to pin failure.
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